This unit of competency involves the skills and knowledge required to achieve organisational objectives and working relationships through leading, managing and developing individuals and teams.

The unit applies to public safety personnel who have a management and/or leadership role that includes basic human resource functions and responsibilities for the ongoing development of a team.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Develop and maintain a team

1.1

Work contributions or suggestions from team members are continually sought and encouraged

1.2

Contributions to team operations are acknowledged and suggestions are dealt with constructively

1.3

Team members' skills are used and developed according to organisational work requirements

1.4

Team members are consulted about implementing new organisational work practices

2

Communicate objectives and required standards

2.1

Team members are provided with up to date information about work task objectives and standards required by the organisation

2.2

Team members' understanding and application of work task objectives and organisational standards are monitored

2.3

Organisational standards and values relating to equal employment opportunity, antidiscrimination and workplace harassment are modelled and promoted to team members

3

Manage and improve performance of teams and individuals

3.1

Team development plans are based on identified strengths and weaknesses of team members

3.2

Regular and constructive feedback on all aspects of work performance is provided to individuals and the team

3.3

Performance is assessed and addressed, in accordance with organisational policies and procedures

4

Support and participate in development activities

4.1

Training needs of individuals and the team are identified and assessed, in accordance with organisational policies and procedures

4.2

Action plans to meet individual and team training and development needs are created, agreed with relevant personnel and are implemented

4.3

Training is provided to individuals and teams, in accordance with organisational requirements and standards to meet identified needs

4.4

Team members are encouraged and supported to attend training and to undertake other development opportunities

4.5

Coaching and mentoring are utilised to address identified needs as team and individual development tools

5

Provide leadership to individuals and teams

5.1

Team function and the goals of the organisation are communicated to the team

5.2

Participative decision making is used to develop, implement and review the work of the team and to allocate responsibilities

5.3

Opportunities are given to individuals and teams to develop new and innovative work practices and strategies

5.4

Delegation of tasks and activities to individuals and team members is undertaken, in accordance with organisational policies and procedures

5.5

Allocated tasks are within the competence of team members and are supported with appropriate authority, autonomy and training

6

Manage difficulties to achieve positive outcomes

6.1

Potential or actual conflict between team members or between self and other individuals is recognised and addressed, in accordance with organisational procedures

6.2

Difficulties in achieving organisational outcomes are identified, analysed and solutions are developed and communicated to appropriate personnel

6.3

Individuals experiencing difficulties which cannot be addressed within the team are referred to appropriate personnel, in accordance with organisational policies and procedures

7

Create and maintain conditions for productive work

7.1

Work environment is monitored to ensure it is maintained, in accordance with organisational standards

7.2

Improvements to the working environment are recommended and implemented, where possible

7.3

Workplace hazards are identified and managed to maintain safe working conditions

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Not applicable

Team work